Delivery

- Delivery time: 2-5 working days.

- Carrier: Dpd, the driver will pass to your home once, if you are absent he will iron a second time, and if you are still absent then they will leave you a notice of passage by asking you to contact them to fix another delivery or leave the package in a relay point near you.

- Destination: to all of the following countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Spain, Norway , Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland

- Insurance: Your order is insured in case of loss or theft, you will be immediately refunded or you will receive a new order at no extra charge if the package is declared as lost or stolen!

- Tracking number: You receive your tracking number automatically by email, you can also track your package in the "my account" section.

 

Right to retract:

 

Returns procedure

- The withdrawal period is 14 days.

- The withdrawal period begins on the day you receive your order.

- The withdrawal request must be submitted according to the method of your choice (telephone, email, mail, withdrawal form appearing on our site ...) and must be unambiguous clearly stating your decision to withdraw.

- You can also create a return via the withdrawal form on our site, for this you just need to log on to the site, then go to your account and create a return for the order of your choice in the "history and details of my orders ".

- The amount of the refund is complete but the costs of returning the order are borne by the customer. The consumer returns or returns the goods to the company or to a person authorized by it to receive the goods, without undue delay and, in any event, at the latest 14 days following the communication of its decision to withdraw of the contract to the company.

- The reimbursement is made within 14 days after we have been informed of the consumer's decision to withdraw. We may possibly defer the reimbursement until recovery of the goods, or until the consumer has provided proof of shipment of the goods.

- The company makes the reimbursement using the same means of payment as that used by the consumer for the initial transaction, except with the express agreement of the consumer for another means of payment and provided that the reimbursement does not incur any costs for the consumer.

- The product must be returned in new condition showing no signs of wear or modification.

- Returns must be sent to the address of our store: "Rue de Namur 10, 1400 Nivelles, Belgium", mentioning the name of the manager: "Serge Werdefroy".

We will make a full and immediate refund if the product ordered on the site is out of stock, which is possible in the case where the site manager has not updated the site stock in real time, this is that is why we advise you to call us before placing an order to ensure that the product is always in stock.