Legal Notice  

 

Company Information

Registered name: WestCoast Garage (InRevolta)

Legal form: SRL

Our VAT number: BE07 2642 7753

Our bank account number (IBAN): BE88 7320 5039 0541

Our BIC number (for international payments): CREGBEBB

Information about our bank: CBC Banque S.A. 5000 Namur BE, BELGIUM

Managers: Serge Werdefroy, Nico Marchand 

 

The head office

Address: Rue de Namur 10

Postal code: 1400

City: Nivelles

Country: Belgium 

 

Contact

Phone: +32 (0) 67 21 20 99 

E-Mail: info@inrevolta.com 

 

The website www.inrevolta.com was entirely realized by Iliarovitch

Name of the host: www.vpsdepot.com

Address: Rolling Meadows, IL, Chicago United States

Telephone number of the host: +1 800-939-1854

E-Mail from the host: sales@vpsdepot.com

Contact the developer: iliarovitch@gmail.com 

     

Price

All our prices are shown with VAT (VAT included) Belgian VAT of 21%.

      

Order procedure and payment

- To place an order on our site you must connect with your existing account or create an account in 2 minutes by providing your data such as name, address, telephone, email (your personal data are not disclosed to any third company).

 

Secure payment with SSL protocol

SSL (Secure Socket Layer) / Transport Layer Security (TLS) is the most widely used security protocol that creates a secure channel between two machines communicating over the Internet or an internal network. In our vulnerable Internet-centric society, SSL is typically used when a browser needs to securely connect to a web server.  

   

Payment procedure with Ingenico (Ogone)

· "The customer is directly redirected to the secure site of the WestCoast Garage partner bank (Ingenico) via its secure partner platforms. The credit cards accepted on the website are: Visa, Maestro, Mastercard, Ideal

The customer's card is directly debited after the confirmation that the payment is successful. ''

· '' In case of payment by credit card, the card is debited when ordering. We accept Visa and MasterCard credit cards. ''

· '' Bancontact will be collected immediately, Visa / Mastercard after 2 days. ''

· '' Concerning the timeframe under which the buyer's bank account is debited when paying by credit card, this is done as follows: Bancontact / Mistercash, immediate and Visa, Eurocard / Mastercard, 2 days after. This information is given for information only and requires the responsibility of the paying agency. ''

   

Means of payment

- Paypal

- Ingenico(Ogone)

- Credit Cards: Visa, Mastercard, American Express

- Debit Cards: Maestro

- Bank transfers

- We accept payments by eco-checks, in cash in the store and payment by card on the website, valid only on travel products: scooters, monoroues, bikes, skateboard, longboard...!

All your payments are secure and processed by professional and competent services like Paypal, we do not have access to any of your banking information.

     

Delivery

- Delivery time: 2-5 working days.

- Carrier: Dpd, the driver will pass to your home once, if you are absent he will iron a second time, and if you are still absent then they will leave you a notice of passage by asking you to contact them to fix another delivery or leave the package in a relay point near you.

- Destination: to all of the following countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Spain, Norway , Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland

- Free delivery:  For any order over 150 € (except Bosnia and Herzegovina, Greece, Iceland, Romania and Serbia where the order must be greater than 300 €), 100 € extra for parcels over 35 kg, and 200 € extra for parcels over 50kg, customs fees of 150 € extra for Switzerland!

- Insurance: Your order is insured in case of loss or theft, you will be immediately refunded or you will receive a new order at no extra charge if the package is declared as lost or stolen!

- Tracking number: You receive your tracking number automatically by email, you can also track your package in the "my account" section.

     

Right to retract: 

 

Procedure Returns - Exchanges

- the withdrawal period is 14 days

- the withdrawal period starts the day you receive your order

- the request for retraction must be submitted by email and must be unambiguous clearly stating your decision to retract

- the transport costs for the exchange are the responsibility of the customer

- the exchange includes only the amount of the product purchased, shipping costs are not included (ex: you paid € 100 for an order that includes a product to € 90 with € 10 for delivery, we make you the exchange with a product of 90 € only)

- the exchange is done within 14 days after receiving the product back in our store

- the product must be returned in a new condition with no signs of wear or modification

- Returns must be sent to the address of our store: "Rue de Namur 10, 1400 Nivelles, Belgium" mentioning the name of the manager: "Serge Werdefroy"

- you must inform us of your withdrawal by email or phone before returning the product to our store  

 

Procedure Returns - Refund

- the withdrawal period is 14 days

- the withdrawal period starts the day you receive your order

- the request for retraction must be submitted by email and must be unambiguous clearly stating your decision to retract

- the costs of returning the order are the responsibility of the customer

- the refund includes only the amount of the product purchased, the delivery costs are not refundable (ex: you paid € 100 for an order that includes a product to € 90 with € 10 for delivery, we refunded you € 90 only )

- if the shipping costs were offered then you are refunded the amount of the product by removing the delivery costs that it cost us (ex: you paid € 100 for an order that includes a product € 100 and the delivery of 10 € was offered, we refunded 90 € only)

- the refund is done within 14 days after receiving the product back in our store

- the refund is done with the same means of payment of the customer (if the customer has paid by transfer, we refund to you by transfer)

- the product must be returned in a new condition with no signs of wear or modification

- Returns must be sent to the address of our store: "Rue de Namur 10, 1400 Nivelles, Belgium" mentioning the name of the manager: "Serge Werdefroy"

- you must inform us of your withdrawal by email or phone before returning the product to our store

We will make the full refund (price of the product with the price of the delivery) and immediate if the product ordered on the site is out of stock, which is possible in the case where the manager of the site did not update in real time the stock of the site, that is why we advise you to call us before placing an order to ensure that the product is always in stock  

 

Exchange and refund accepted only:

- if the product you received does not match the product description ordered

- if the product you received is damaged

- if the package has been lost or stolen

- if the product no longer suits you

- If the 14-day period is not exceeded

- If the condition of the returned product is the same as the one sent to you, ie new and showing no signs of wear

 

Exchange and refund not allowed:

- if the period of 14 days is exceeded

- if the price of the product has changed on the market, during sales or promotions

- if the product you sent to us is used, damaged or modified by you (eg if you added something not original on the product)

    

privacy policy 

 

Your personal data

- Your personal data (such as your surname, first name, email, age, address, phone and all your messages left on our site) are not disclosed to any third company or any legal person nor any physical person not part of our staff.

- Your personal data remains encoded only in our database to which no one has access except our staff.

- The only people who have access to your personal data as well as your messages left on our site are: the manager of the store, the sellers of our store, the manager of the website, as well as yourself.

- We use an instant chat system on our website created by a third party company (www.tawk.to), all messages that you leave us on the chat are only visible by our store staff, this company does not have access these messages because they are encrypted in their database and are inaccessible to them. Apart from your messages left on the chat, this tool also allows us to see your IP address and your geolocation, it serves us only to make statistics in which country our site generates the most visits.

- We do not have access to the password of your account because your password is encrypted in our database and we can not decrypt it, if you have forgotten your password we can not recover it, you have to reset and you will receive a new password in your mailbox that you can then change.

- We use the Google Analytics system on our site to analyze the daily number of visitors our site generates, Google saves your IP address to geotag you and define in which country our website generates the most visits.

- To be able to place an order on our site you must be over 18 years old or over, having obtained the authorization of your parents or guardian to register and place orders on our site, we will cancel all orders and erase all your personal data if you are under 16 years old or if you are under the age of 16 and you have not had permission from your parents or guardian to register.

- Our different payment methods are managed through the Paypal company, neither we Paypal nor have access to any of your bank data, Paypal is just the intermediary who communicates with your bank to accept your payment, or the refuse in case of fraud.

- Your personal data and all your messages remain stored in our database for an indefinite period, this is used to keep your account and you avoid recreating it systematically during your orders. 

 

Why do we need your personal data

- We need your personal data only to deliver your orders placed on our site, as well as to have a follow-up for the guarantees, and this also allows us to send you mails promoting our new products (only with your agreement).

- We will send you emails in order to promote our products only if you have subscribed to our newsletter (you can unsubscribe from our newsletter at any time).

- We will never send advertising by email or phone without your consent.

 

Your rights

- You have the legitimate right to require us to view, modify, or delete any personal information about you.

    

Product

   

Autonomy and speed of electrical products

Variables according to the weight of the person, the terrain and the weather outside.  

    

Maintenance of electrical products

The maintenance of electrical products is mandatory as for bicycles, motorcycles and cars, to do every 300 km by us, or by yourself.

We offer two maintenances for any electrical product purchased from us, the following maintenance will cost you 25 €.

The interview has half an hour of work and consists of checking the correct tire pressure, screws, check if there is no play, change grip if necessary and finally test it.

Do not neglect the interviews, as a precaution the maintenance must be done every 300km traveled, beyond 700km traveled it becomes dangerous for the used to use it if it has not done any maintenance, because there may be a risk of detachment of parts, everything depends on your usual use of course.

 

Legislation for electrical products

No need for a license or a license plate.

Any electric object is allowed to drive up to 25 km / h on the road and 6 km / h on the sidewalk.

You are allowed to drive up to 45 km / h maximum on the road with assistance mode only.

We care about your safety, for this purpose we offer you a discount on all our protections (helmet, elbow pads, knee pads) with the purchase of any electrical product.

We prefer you to know in safety than in danger, for your safety and that of others, respect the rules of the road and equip you with a helmet, adequate protections and be visible on the road by wearing a yellow vest .

You are allowed to drive more than 45 km / h on a closed circuit only.

The electrical products that are sold that exceed the speed of 45km / h are mainly intended for users who have a significant weight and who wish to cross steep climbs without difficulty.

All these instructions concern Belgium only, find out about the laws of your country if you live outside Belgium.

   

Insurance

Insurance is not mandatory, but strongly recommended in case of accident to make you avoid paying high fees from your pocket!

An average accident can cost you around 3000 euros, a medium injury accident can cost you around 17 000 €.

Go to your insurance to insure your electric product, as a rule all family RC cover you for free up to 25 km / h, if you still want to be covered more than 25 km / h then you will have to pay extra each year to your insurance which is about 50-70 € per year, inquire with her for more information.

Another insurance that may be of interest to you is the one that covers you in case of loss, theft and breakage. Electrical products have a budget, it will only cost you about 10% of the amount of your product to ensure a full year in this type of situation.

All these instructions concern Belgium only, find out about the laws of your country if you live outside Belgium.

The only insurance we offer you is if your parcel is lost or stolen on delivery, then we begin a survey with our parcel shipping service and you are refunded the full amount of your payment or you are sent back express the same product without additional cost.

   

VAT

Do you have a VAT number?

Know that VAT is 100% deductible, save 21% with your VAT number by placing the purchase of your product such as electric scooter, electric skateboard or monoroue at your expense.

Inquire with your insurer for more information.

     

Test

It is possible to test an electrical product for free in our store before buying it, but please bring your identity card.  

   

Conformity

All our products sold comply with the European laws in force.

   

Quality

We select for you only the best brands to ensure the best quality of all our products.

We take care to test all our products before putting them on sale to best meet the requirements of our customers.

  

After sales service

We have a professional repair shop equipped with the best tools to ensure a fast and efficient repair service.

If you wish to have a maintenance or a repair then you just have to deposit your product in our store or you can directly have it delivered with us, and we will take care of it as soon as possible after the reception, however inform us by mail or by phone, briefly mentioning your desired requirements.

The repair quotation is completely free, however the price of the repair and maintenance varies depending on the product and the repair in question.

We agree to do maintenance and repairs for products that were not purchased from us.

  

Warranty

All our products are guaranteed for 2 years without exception, except electric scooters, electric skateboards and electric monoroues which are guaranteed 2 years on the parts and 1 year on the battery as well as all the electrical components.

Our electrical products are waterproof on wet roads as well as fine rain, but are not waterproof for puddles and heavy rains.

Definition of a fine rain (drizzle): the drizzle, or drizzle, is a type of precipitation whose drops of water seem to float in the air thanks to their small size (from 0,2 to 0,5 mm) .

In Belgium you can easily find out about rainfall (quantitative rainfall assessment) on the website www.meteo-info.be

All warranties will be void if the expert proves that you have abused in the rain, in puddles or on the roads on which salt has been deposited to melt the snow, as the salt seeping through damages all electrical components.

The only electrical product that we currently have, which ensures you a seal for any type of condition (showers, snow, puddles, except diving into a pool of course) is the Z1000 V2 Smolt and Co.